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Secure Service Desk

High Degree of Expertise: With long experience working with Police, Courts, Prisons, Probation and Youth Justice, our Service Desk offers Criminal Justice and Legal Expertise.

We pride ourselves on first point of contact resolutions and continuously improve our business knowledge in order to enhance our first point of contact interaction.

User Satisfaction: The support provided is highly praised by our customers because we focus on providing a service. The team are fully trained on every application ensuring those that need assistance or help with workarounds will usually achieve resolution on first call.

Our team are continuously trained on all i2N systems in order to help an navigate your way through any issue.

Security Cleared: Every member of the Service Desk is SC cleared. They are trained to thoroughly understand their data protection and security responsibility required to support government agency users in the Criminal Justice Sector.

Our Secure Service Desk along with our Secure Operations Centre constantly check our environments, ensuring that any potential risks or issues are identified and dealt with.

A service to fit you: Our Secure Service Desk can provide any combination of first, second and third line support, integrating seamlessly with your existing support providers. We can manage and coordinate downstream technical specialists and third parties to provide a single Service Desk solution that aligns with your specific requirements.

Our normal business hours of 08:00 - 18:00 ensure you are never without support. Out-of-hours is available upon request.

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Secure Service Desk

Defence in Depth: Our infrastructure protects against brute force, spoofing, Denial-of-service (Dos), SQL and http code injections, viruses, worms, Trojans, rootkits, rouges, spyware and other malware, as well as loss, corruption or unauthorised modifying and exporting data.

Ingrained Security Principles: Confidentiality, integrity, availability and accountability, these are the core security principles used when creating our infrastructure.

We achieve these through a variety of ways, such as network traffic segregation, hardened operating systems, File integrity monitoring, white-listing, secure web user access, boundaries network intrusion detection, dedicated DMZ zones and many more.

Secure Hosting: As experts in securing systems with a special focus in criminal justice we provide an easy deployment of secure application linked to PSN/GSI Networks and associated cloud infrastructure Cost Efficiencies through low TCO and high ROI.

Fully supported by a personalised service with SC cleared staff monitoring the environments in real time.

Service Benefits:

  • Enabling cost savings by controlling VM power states
  • Get the resources you need, when you need them
  • Configure the solution that is right for your application
  • Architect solutions with confidence that applications and services remain available
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Secure Operations Centre

Ease of mind: Supporting Government’s Cloud First Policy, our iSOC is monitored by trained, security cleared, UK based experts. We will monitor your websites, applications, servers, data centres and networks 24/7 and defend them for data corruption, system failure and component failure.

Cyber Security Measures: We use a range of sophisticated technologies to provide advanced threat protection from Viruses, Malware, Denial of Service Attacks, Hackers and other intruders.

Protective Monitoring: Protective Monitoring provides the full range of specialist security and SIEM software to protect your cloud-hosted Sensitive data. Our fully-integrated portfolio of enterprise-class data-protection software, proven since 2012 and accredited for Official-Sensitive data.

Installed and configured by our security architects and supported by the i2N Secure Operations Centre.

Features:

  • Preserve confidentiality, integrity and availability of data
  • Defence from viruses, malware, DDoS attacks, hackers and other intruders
  • Hardened firewalls and encryptors, providing an enhanced security wrap
  • Daily, weekly and monthly reports of activities
  • Fully trained and security (SC) cleared iSOC staff
  • Full Business Process Flows to remediate any potential risk
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Platform as a Service

Included Features: Managing a PAAS, data quality, implementing flexible architecture to prepare for big data, as innovation experts we can design services to fit your needs, ensuring a core alignment of your innovation programme with your business strategy and differentiating between risky new and cutting edge new.

Resulting Benefits: With a significantly higher engagement and collaboration across your organisation, you can gain the benefits of reduced costs, scalable and flexible solutions, the building of a repeatable value-creating engine that drives new opportunities and deliver more for less.

Fully Secure: From our Security Cleared sites in the UK, i2N can assist in the provision, management and support of public sector organisations' PaaS based environments.

We will provide a highly scalable computing infrastructure, on which applications and solutions can be deployed, monitored and managed to defined SLA's specified to client requirements.

Rapid Deployment:

Rapidly deploy environments for development, testing and production.

An integration of a platform can take up the large amount of a production schedule, PaaS allows for development to get to testers and end-users as fast as they can be developed.

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Basic Managed VM

Basic Managed VM Service: Provides basic OS routine management and updates helping customers leverage the benefits of the OFFICIAL Compute-as-a-Service platform. Depending on the cloud provider (UKCloud, Azure, AWS) and purchased services, the VM can be securely connected to the Internet, PSN, N3, Janet or RLI networks.

Service Features:

  • Initial deployment of a standardised OS image
  • Provision of critical core OS security patches
  • Monitoring of OS availability (e.g. PING response)
  • Backup and Restore
  • Internet Remote access (Assured and Elevated)
  • VM real-time Scalability
  • MultiLayer Firewall Protection
  • Cloud Based or Internal Endpoint Protection and Event Correlation

Service Benefits:

  • Fast provisioning and decommissioning
  • Reduce low-level, repeated activities that take time and effort
  • Ensure VMs are patched and updated regularly
  • Allow operations to focus on more strategic activities
  • Easily scale up and down resources (CPU, RAM and Disks)

Service Benefits pt.2:

  • Protects the data against system or human errors
  • Provides remote access anywhere (except UKCloud Elevated)
  • Adapts to resource and capacity needs with on-demand adjustments
  • Protects against external network based attacks
  • Detects, alerts and protects against network intrusion, malware and viruses
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Privacy and Cookie Policy

i2n limited ("us", "we", or "our") operates www.i2n.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Cookie Policy Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy This Privacy Policy is effective as of 10/11/2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

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Modern Slavery Policy

Modern Slavery Act – Guiding Principles This statement is made for and on behalf of i2N Ltd pursuant to Section 54(1) of the Modern Slavery Act 2015 (the “Act”) and constitutes our Slavery and Human Trafficking Statement (“Statement”) for the financial year ending 31 July 2017.

i2N is a limited company registered in England (CRN 03735340). It provides Information Technology software and associated services. Adhering to the highest ethical and professional standards is one of our guiding principles. We are committed to preventing slavery or human trafficking in any aspect of our business or supply chain.

We have undertaken an assessment of the risks of slavery or human trafficking and reviewed our existing business policies and procedures to ensure that the preventive measures are appropriate and proportionate to the level of risk. Our Recruitment and Selection policy requires all potential employees to provide evidence of entitlement to work in the UK.

Our third party supply chain includes providers of office supplies, security personnel, catering and cleaning services as well as businesses which supply us with IT systems and support. We require suppliers to be compliant with the Act and hold regular review meetings with them to monitor and audit performance. We require our suppliers to pay the National Living Wage.

Any queries in relation to this Slavery and Human Trafficking Statement should be addressed to Ian Glen, Commercial Director ( ian.glen@i2n.com )

Ian Glen
Commercial Director

Secure Service Desk

Supporting public cloud, private cloud and on-premise systems, the PSN Certified i2N Service Desk provides a high quality ITIL based SC cleared support for systems managing information at Official and Official (Sensitive). Read more +

Secure Service Desk

Secure Cloud Hosting

Providing the peace of mind that your data is secure and accessible in public and private clouds. Available in Amazon AWS, Microsoft Azure, as well as UKCloud Assured and Elevated. Read more +

Secure Cloud Hosting

Secure Operations Centre

The i2N Security Operations Centre (iSOC) provides enhanced levels of monitoring and alerting for Public Sector organisations wanting to protect information at ‘Official’ and ‘Official Sensitive’. Read more +

Secure Operations Centre

Platform as a Service

Highly scalable computing infrastructure allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an apps and environments. Read more +

Platform as a Service

Basic Managed VM

A cost effective platform all products and applications. Available through Amazon AWS, Microsoft Azure and UKCloud. Read more +

Basic Managed VM

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